Orange France is the company whose non toll-free number I called twice a week for six weeks to get the phone line whose bill we were receiving every month connected to the Internet.

Orange France is the company who, week after week, told me “We guarantee you that we will fix this or call you or send an SMS with the staus of your issue within 72 hours.”

This is the company who has a specific support email which auto-responds with a surtaxed phone number to call for support.

This is the company whose support people (at multiple levels) told me “I don’t understand, I’m looking at your record and I see it isn’t connected. Yes, it should have been done. I am submitting an escalation request.”

Orange France is the company whose support person told me after 6 weeks, “You have to go to an Orange store to get the order cancelled and the equipment turned in.”

This is the company whose store, pictured above made me wait an hour while prospective suckers tried iPhones.

This is the company whose employee in the store pictured above told me “We can’t cancel the order.”

This is the company whose employee, when told “Orange support line told me to come here specifically to get you to cancel my order.”  in the store pictured above told me

“Yes, I know they say that on the phone, but it isn’t true. We can’t do it.”

This is the company whose employee showed a Powerpoint at HDComm with smiling children and marketing “We care” language that is 100% false and hypocritical.

Orange France is a company I have no love for at all. Now you have an idea why.

I see I am not alone. A collection of Twitter comments shows they have 100% negative appreciation.