After many emails and phone calls ending in a refusal to listen and act, Authorize.net did finally completely refund our setup fees. We applaud them for finally understanding that acting in good faith is more important than “policy”. Perhaps their policy will change?
Here’s a company that does everything they can to get you to sign up. If it doesn’t work out and you end up not using their services at all, they keep $120 signup fee after having done no work, furnished no services. They do this “because they can”, and I find it disgusting. Whatever you end up trying to do with online payments, avoid Authorize.net if possible.
Would it be that much trouble for a company like Authorize.net to examine the case on its merits and see that I am being screwed to the tune of $120? Yes, I signed up for their services, but no, I didn’t not receive any service of any kind. This was not their fault or mine. What is their fault is paying people to simply say “well, you signed this agreement” and not seeing that the agreement was unfair and in this one case, a case where we received zero benefit, needs to result in a full refund. So far, Authorize has deigned to refund two months of useless gateway charges which is better than nothing. The majority of the charge is the setup fee, for which they did nothing, invested no time or work, delivered no service.
Until this changes and they decide to pay me back the $120, I can only say: avoid using Authorize.net for credit card processing.
